what disturbed me the most.
1. The fact that my just-turned-eighteen-year-old client had numerous tattoos.
2. The fact that the tattoos were not new.
Or 3. The fact that when I entered the room, she was texting away on her iPhone, peeking through the face rest cut-out, and that I had to use my MOM VOICE to tell her to TURN OFF THE PHONE AND GIVE IT TO ME.
At least she listened.