At least that's what my last client told my boss about the massage I gave her.
Don't get me wrong, I have gotten the odd complaint here or there, it happens. You can't please everyone, every time. This was different, though.
She came to me from my esthetician colleague, from whom she got a facial and eyebrow waxing...where there was a wee waxing mishap, resulting in her left eyebrow being slightly truncated compared to the right. You know what, shit happens.
So she was PISSED OFF before she walked in my door. Did she say anything to my colleague? No. Instead, she whined to me about not being able to relax during the massage, because of her EYEBROW, and abruptly shortened the massage from an hour to half an hour. I bent over backwards to make her happy, obviously unsuccessfully.
She told my boss that she could barely even feel my touching her, that it was the worst massage she's ever had, bitched about the waxing (which she didn't pay for, of course.) She refused to receive another massage from a different therapist, accepted the 10% discount on the massage she got from me. After she made sure she had everyone's name, our district manager's email address (you know, so she can bitch some more), she literally THREW the money she owed at my boss and stormed out of the spa.
Look, she had a legitimate gripe, I get that. But there are better ways to resolve issues than acting like a petulant child.