Yesterday afternoon, a lady scheduled for a massage arrived right on time.
Unfortunately, she arrived with her two daughters, aged somewhere between eight and ten. Even more unfortunately, the two people working the reception desk were young, easily intimidated (read "steamrollered"), and didn't say anything until the client had already been taken back by the therapist for her session. Then, and only then, they called one of our managers to bitch about it "not being [their] job" to babysit.
No shit, Sherlock! What's far more important is the LIABILITY issue. Not to mention the other guests getting services...they certainly didn't want to hear a bunch of giggling and trampling of little feet down the halls.
The manager said the only thing he could: it was too late to do anything about it.
I really hope they drove home to the lady after her massage that she couldn't bring her kids with her again.
Unless she brings them right into the room with her (relaxing!). Otherwise the precedent has been set, and she'll think it's a-okay to schlepp her crotch-fruit with her to the spa anytime.
She and her kids are just lucky that I missed the whole kerfluffle because I was in services the entire time.
Duct tape is my friend...