I'm sorry, but it's not my fault that the person scheduling your appointment fucked up and booked you an hour instead of a 90-minute massage.
I'm sorry that your expectations of what a massage is weren't met. Massage therapists aren't chiropractors, and it's outside of our scope of practice to do spinal manipulations and adjustments.
I'm sorry that I didn't "beat (you) up" enough. You have several herniated disks, you take muscle relaxants and narcotic painkillers, and deep tissue massage is contraindicated.
I'm sorry that you apparently weren't listening when I explained all this to you.
I'm sorry that you had to spend 15 minutes at the front desk complaining about it all.
I'm sorry that I was already in with another client, and that I wasn't there to discuss it more with you and the front desk associate.
That being said, I'm glad you got the massage for free and I'm glad you rebooked with another therapist (who goes by the nickname "Hitler"). Maybe she can make you happy. Maybe she won't care about risking your health and her license and will beat the shit out of you.
I'm sorry, but it's not my problem anymore.